FAQs

It mostly depends on the problem, age of the computer and your budget. It is often more economical to consider replacing the computer and transferring your data rather than putting more money into an older computer. WNCgeek can consult with you on the most cost effective solution for YOUR home or office.

This question depends on what is wrong with the computer. Most repairs cost around $75 to $150 in labor plus the cost of the replacement part.

How old Is your computer or device?  Is it taking a long time to start and runs very slow? Is your hard drive too small to store all of your stuff? If you can answer NO to ALL these questions, you may not need to upgrade your computer at this time. If your computer or device is 3 years old, you should consider getting a new one. If it is over 5 years old, you most likely need a new one.

Often, a newer router produced in the last 2 years will make a noticeable improvement on range and performance. We can also check settings on the new router to increase the capabilities of your WIFI.

Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network. WNCgeek can set up your home network so that it has the greatest efficiency for your needs.

Depends on how frequently you print and how often you print in color. Color ink cartridges are expensive so if you don't print in color often or can go without it, We recommend purchasing a black/white laser printer.  If you need a color printer, I recommend HP or Brother brands for the occasional color. For frequent color printing, we recommend Epson printers.

Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.

Yes, but the network and the computers connected to it must be configured correctly for it to be safe. A wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the data that is sent and received. On network computers, strong passwords and permissions should be setup for your added protection.

The good news is, although there is no guarantee that data can be recovered, we have years of success recovering data from all types of media. If it can be recovered, Carter Computer Services will do it! The success of data recovery depends on the nature of the damage to the storage media. Unfortunately, chances for successful recovery decrease if there is physical damage to a hard drive’s platters or magnetic layer. Severe physical failure can cause irreversible damage to any kind of magnetic storage media.

Yes, laptop hard drive recovery uses the same methods as desktop hard drives.

Most viruses attack files that the computer uses to function normally. A security breach can result in noticeable performance changes, random rebooting, adware, spyware and even missing files. Carter Computer Services is experienced in repairing this type of damage.

Yes. It can take 3-7 business days for parts to arrive. A replacement jack is typically $25-$35 and installation usually takes 1-2 hours at an average charge of $150.

Yes, only the Microsoft Windows updates.