Frequently Asked Questions answered by WNCgeek

Is it cheaper to repair my computer or buy a new computer

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn’t worth spending the money to fix your old computer or is actually cheaper to purchase a new one. Carter Computer Services can consult with you on the most cost effective solution for YOUR home or office.

How much will it cost me to repair my computer?

This question depends on what is wrong with the computer. Most repairs cost around $60 to $100 in labor plus the cost of the replacement part.

How do I know if I need an upgrade?

  • Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?
  • Is your computer too under-powered to run the applications you want to run?
  • Is your hard drive too small to store all your stuff?
  • Do you need to send and receive faxes from your computer but can’t?
  • Do you want sound you don’t have?
  • Do you want something for your computer you don’t have?

If you can answer NO to ALL these questions then you may not need to upgrade your computer at this time.

What types of hardware upgrades do you perform?

WNCgeek offers all types of hardware upgrades, from simple video card installations to changing out the motherboard and CPU.

Will I be able to transfer files from one computer to another in my network?

Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.

Can I share my printer with more than one computer?

Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.

Is a wireless network safe?

Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.

What equipment do I need?

To answer this questions correctly, we first would need to know what you would like to do on your network. After that, we can put together a list of equipment you will need. Most small networks will just need some sort of a switch or a router, some network cable, and a couple of network cards.

How much does data recovery cost?

Data recovery costs can vary depending on the type of storage media, severity of damage, specialty parts, and turn around time required. We have solutions starting at $125.

What is the success rate of data recovery?

The good news is, although there is no guarantee that data can be recovered, we have years of success recovering data from all types of media. If it can be recovered, Carter Computer Services will do it!

The success of data recovery depends on the nature of the damage to the storage media. Unfortunately, chances for successful recovery decrease if there is physical damage to a hard drive’s platters or magnetic layer. Severe physical failure can cause irreversible damage to any kind of magnetic storage media.

Is there anything I can do to recover my data?

Users inexperienced in data recovery can cause more damage to their storage media when attempting to recover data themselves. If you are in already in a data loss situation, contact us to discuss your options for safe data recovery.

What is the CCS data recovery confidentiality policy?

All customer data is kept private to ensure the protection of sensitive information. We are regularly contracted to recover classified data for legal, medical, and educational businesses. Carter Computer Services is accustomed to the level of privacy and protection that is required by HIPPA and FERPA regulations. We provide the same level of protection to all of our customers.

Do you recover laptop hard drives?

Yes, laptop hard drive recovery uses the same methods as desktop hard drives.

What types of media can you recover data from?

Listed below are commonly used types of storage media that may require data recovery:

Magnetic Drives — Used to store data in laptops, desktops, servers, network attached storage, external backup devices, digital video recorders and MP3 players. Media examples: 1.8″, 2.5″, 3.5″ and 5.25″ IDE/SATA Drives, 50-pin, 68-pin, UltraWide SCSI Drives and 0.85? CompactFlash Type II Micro Drives

Magnetic Tapes — Used to backup data in small to medium sized file servers Media examples: AIT, DAT, DLT, Exabyte, LTO, QIC, Travan & VXA Tapes

Magnetic Disks — Used to temporarily store or transfer small amounts of data. Media examples: 3.5″, 5.25″ Floppy Diskettes, and Jaz, SyQuest and Zip Cartridges

Optical Discs — Used to store files from several megabytes to several gigabytes in size. Media examples: CDs, DVDs and Minidiscs

Flash Cards — Used to store photos in digital cameras, music in MP3 players, PDAs and files for many types of applications. Media examples: CompactFlash, MemoryStick, SD, SmartMedia and xD cards

Can you recover data if I've had a virus attack?

Most viruses attack files that the computer uses to function normally. A security breach can result in noticeable performance changes, random rebooting, adware, spyware and even missing files. Carter Computer Services is experienced in repairing this type of damage.

Can you fix my broken laptop power connector?

Yes. It can take 3-7 business days for parts to arrive. A replaceme3nt jack is typically $25-$35 and installation usually takes 2-3 hours at an average charge of $150.

Should I install Windows updates?

Yes, if they are from Microsoft or Adobe.